Delivery Policy

Here at Wellbeing Evergreen Ltd, we pride ourselves on excellent customer service. We know that you don’t, it should be remembered that delivery is not guaranteed within this timescale and we want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by Royal Mail First Class Post (Sign and Accept). Which means that all being well, you should receive your parcel [the following working day after it has been dispatched or within 5 days]. [What’s more, any order that we receive before 3 pm on a working day will be dispatched on the same day!] However, although we promise to despatch your order by First Class Royal Mail (Sign and accept). Can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive. There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.

How will my parcel be sent to the UK mainland?
Please see below * for a list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.
Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Express Shipping postage.
Standard postage cost [£3.95 / £4.95] depends on the weight and size of your order and will be sent Royal Mail First Class and should take 2 – 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail does not class an item missing until 15 working days have passed as they say it can still be delivered until this time. Replacements for undelivered orders won’t be possible until after this time.
Standard Postage for multiple orders or large items will be sent using a courier and should take 2 – 3 days for delivery.
[Express Shipping postage [£5.95 (on orders before 3 pm)] – items will be sent using an express courier (please note they do not deliver on a Saturday).]

How will I know when my order has been dispatched?
When your order has been dispatched you will receive [an email notification] advising of this.

Help! I haven’t received my parcel, what should I do?
When your order has been dispatched you will receive [an email notification] advising of this.
Contact us – we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with [FedEx or DHL] then we can track and trace it using their online system.
For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Wellbeing Evergreen Ltd. If not received, these items will not be deemed to be missing until two weeks have passed.